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WE ACCEPT   本店接受

© 2014-2018 Buy-Playmo Hong Kong Online Shop & Retail Store.  All rights reserved. 

摩比玩具香港網店及專賣店版權所有。

A Company of Advanext Smart Technology Ltd.

This web site is not owned, operated, sponsored or authorized by geobra Brandstätter GmbH & Co. KG. geobra Brandstätter GmbH & Co. KG does not endorse, and is not responsible for, this web site or any information or links contained herein; makes no express or implied warranties with regard to any information or links on this web site or any other linked web sites; and is not bound by any statements made on this web site, or by those who own or operate this web site. The trademarks PLAYMOBIL®, PLAYMOBIL® SYSTEM X, PLAYMOBIL® RC TRAIN and PLAYMOBIL® FUNPARK and the copyrighted images of PLAYMOBIL® products are the sole and exclusive property of geobra Brandstätter GmbH & Co. KG, which reserves all rights therein.

Returns Guarantee Policy 退貨保證政策

RETURNS GUARANTEE   退貨保證

All products are entitled 14 days free return guarantee.
Within 14 days after purchasing in our retail store or sending out the product, if you are not satisfied with the product, you can return it and exchange the other product or get back 100% refund.

To return, please email to cs.buy-playmo@advanext.com.hk or call our hotline at +852 31761116.

All returned products must be completely unopened and packaging must be in original form with good condition.
Please return the products to "Buy-Playmo Hong Kong Retail Store" directly. (please refer our store address)

所有貨品均享有14天免費退貨保證。
於專賣店購物後及網店購物貨品寄出後的14天內,如對貨品不滿意,可退貨並要求更換貨品或取回100%貨款。

如需退貨,請電郵至 cs.buy-playmo@advanext.com.hk 或致電 +852 31761116


所有退貨貨品必須為完整未開封,而包裝亦必須是原裝以及是良好狀況。
退貨貨品必須直接退回至"摩比玩具香港專賣店"。(請參閱專賣店地址)

REFUND (IF APPLICABLE)   退款 (如適用)

When we receive the returned product, we will notify you through email or phone call. After the inspection, we will inform you whether the products meet the return criteria.


If the product meets the return criteria, the payment will be refunded to your credit card or the payment instrument you used to purchase the product, which usually takes days.

當我們收到退貨貨品後,並會通知您貨品已接收。經檢查後會通知您貨品是否乎合退貨標準。


如果貨品乎合退貨標準,我們會把款項退到您的信用卡或您購買該貨品時所用的付款工具,這程序一般需時數天處理。

DELAY OR LOSS REFUND (IF APPLICABLE)   延遲或遺失退款 (如適用)

If you have not received the refund, please re-check your bank account. Then contact your credit card company and it may take some time for the refund to be shown in the bank statement.


If you have not received the refund after carrying out the above instruction, please contact us at cs.buy-playmo@advanext.com.hk or call our hotline at +852 31761116.

如果您尚未收到退款,請先重新檢查您的銀行帳戶。然後與您的信用卡公司聯繫,可能需要一些時間才能顯示您的退款。


如果您完成上述操作後仍未收到退款,請通過電郵至 cs.buy-playmo@advanext.com.hk 或致電 +852 31761116 與我們聯繫。

DISCOUNT & PROMOTION PRODUCT (IF APPLICABLE)   折扣或促銷貨品 (如適用)

Only regular price items can be refunded, all discounted or promotional items can not be exchanged or refunded.

退款服務只限於所有以正價出售的貨品,所有折扣或促銷貨品均不能更換或退款。